Cancel and Refund Conditions
TERMS AND CONDİTİONS
This page (together with our Privacy Policy, Terms of Website Use and Website Acceptable Use Policy tells you information about us and the legal terms and conditions ("Terms") on which we sell any of the items ("Items") listed on our website ("our site") to you.
These Terms will apply to any contract between us for the sale of Items to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before bidding on any Items from our site. Please note that before placing a bid you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to bid on any Items from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 9. Every time you wish to order Items, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE PROVISIONS OF CLAUSES 6.2 (MULTIPLE ITEMS) AND 15 (OUR LIABILITY TO YOU).
1. Information about us
1.1 We operate the website www.greenappleauction.com we are Green Apple Auction Limited, a company registered in Turkey. Our registered office and main trading address is “Batı Mah. Erol Kaya Cad. Rafet Tek Apartmanı, No:61/2, Pendik, İstanbul, Turkey”. We also hold sales via 3rd party sales platforms, including Bidspotter, I-Bidder and Easy Live.
1.2 We are a commercial auction company governed by the Auctions (Bidding Agreements) Acts 1927 and 1969, as may be amended or replaced from time to time. In particular:
1.2.1 All sales are made on a ‘wholesale’ basis and are not ‘retail’ sales, meaning all transactions are made strictly as business-to-business sales only;
1.2.2 We specialise in stock clearance and all Items are deemed to be sold ‘second hand’, regardless of whether they are ‘new’ or ‘as new’. Please see our grading system for further information:
1.2.3 We do not accept returned Items , except in accordance with clause 12.6 or in exceptional circumstances if we agree to do so in our sole discretion;
1.2.4 Consumers are not eligible to purchase Items from us and no consumer protection legislation is applicable to our auction sales.
1.3 Contacting us. You may contact us by telephoning our customer service team at 905335277776 or by e-mailing us at greenappleauction@gmail.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 17.
2. Our Items
2.1 The images of the Items on our site are for illustrative purposes only. Please note that lots for sale may contain multiple Items and this may not be reflected in the images of the Items. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Items. Your Items may vary slightly from those images.
2.2 We make every effort to be as accurate as possible with all sizes, weights, capacities, dimensions and measurements indicated on our site. Your Items may vary slightly.
2.3 The packaging of the Items may vary from that shown on images on our site.
3. Use of our site
Your use of our site is governed by our Terms of Website Use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
4. How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
5. Entire agreement and non-reliance
5.1 You confirm that:
5.1.1 You have authority to bind any business on whose behalf you use our site to purchase Items;
5.1.2 You are not a consumer for the purposes of any consumer protection legislation, nor shall you hold yourself to be a consumer at any time.
5.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
6. How the contract is formed between you and us
6.1 Before you can buy Items through our auction bidding process, you must first register with us. We reserve the right to refuse any sale to you if you have not registered with us first. Upon registration:
6.1.1 You agree to adhere to these Terms and any document referred to within them, as amended from time to time;
6.1.2 You agree to pay a deposit of 50 USD or other such amount as we may reasonably determine from sale to sale.
6.1.3 You agree that we are irrevocably authorised at all times whilst you remain registered with us to charge your credit or debit card without notice to you in order to maintain a minimum level of deposit up to 50% of your total bidding value, which may be subject to a higher limit depending on factors including, but not limited to, your bidding history and the value of any lot for the sale of Items that you are, or you intend to, bid upon; and
6.1.4 You agree not to place any bid that you do not have sufficient funds to purchase and acknowledge that, if your bid is successful at auction in securing an Item, we reserve the right not to accept your bid as constituting an offer to place an order if your minimum deposit has not been maintained due to your acts or omissions.
You agree that the requirements of this clause 6.1 are reasonable and will be enforceable by us as a method of maintaining adequate protection in respect of any payment made or due by you to us.
6.2 Once you have registered with us, our registration pages will guide you through the steps you need to take to bid upon an Item with us. Our bidding process allows you to check and amend any errors before submitting your bid to us. Please take the time to read and check your bid at each page of the bidding process. Important information, many of our lots for sale include multiple Items (for example, a lot marked x2 contains two Items, a lot marked x 4 contains four Items or so forth). Therefore, if you successfully secure the purchase of such a lot, your bid will be multiplied by the relevant number of Items and the obligation is on you to ensure that you check how many Items are included within a lot when placing a bid to avoid over-purchasing an Item. No refund will be permissible in the event that you, by your bidding actions, commit to over-purchase an Item. If you require any further clarification, please contact us.
6.3 After you place a bid, this does not mean that your bid has been accepted nor that your bid is a successful order of the Items you bid upon. Our acceptance of your bid and, if your bid is successful in securing the purchase of any Item, your order will take place as described in clause.
6.4 At the end of an auction held by us:
6.4.1 The highest bidder will normally be the successful purchaser, save that occasionally highest bids will be removed if the bidder cannot be contacted, is in our reasonable opinion unlikely to pay on time or a dispute arises;
6.4.2 Acceptance of the final highest bid is subject to our approval and, if applicable, the approval of the vendor who placed the Item for sale (including, but not limited to, failure to meet any reserve price). We reserve the right to bid up to the reserve price on behalf of the vendor, but this price will not be disclosed;
6.4.3 If you placed the final highest bid ("Order"), we will confirm our acceptance to you by sending you an e-mail that confirms your offer to purchase the Items ("Confirmation"), which may be subject to us having sufficient stock available to complete your Order. The Contract between us will only be formed when we send you the Confirmation; and
6.4.4 If you did not place the final highest bid, your offer to purchase the Items shall not be progressed further, unless your bid becomes the final highest bid as a result of the application of this clause.
6.5 Any dispute regarding the bidding process will be determined by the relevant auctioneer in his or her sole discretion and such determination will be final and binding. The auctioneer may choose to repeat the auction.
6.6 If we are unable to supply you with an Item, for example because that Item has sold out or is no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your purchase. If you have already paid for the Items, we will refund you the full amount including any delivery costs charged as soon as possible.
7. Our bidding platforms
7.1 Our auctions are provided via third party platforms. Such providers may be changed from time to time.
7.2 You confirm to us that you will adhere to the terms and conditions and other relevant policies of such third party platform providers to the extent necessary to use these platforms. In the event of an inconsistency with these Terms, the provisions of these Terms will prevail;
7.3 Please note that these platforms will make your bidding and payment history, both with us and other auction companies, available to all of the commercial auction companies using the platform. This may include information on any default on payment made by you. We reserve the right to review this information from time to time and it may affect your ongoing registration with us. If necessary, you may be prevented from bidding in future auctions. For further information, we recommend that you refer to the terms and conditions of the relevant platform host.
8. Title and risk
8.1 Risk in Items shall pass to you when we sent you Confirmation of your Order.
8.2 We recommend that you maintain insurance in force with a reputable insurance company for an amount not less than the price you have, or are due to, pay for the Items from the time risk in the Items passes to you. Items may be kept at our trading address or elsewhere.
8.3 Title to Items shall not pass to you until we receive payment from you in full (in cash or cleared funds) for the Items set out in the relevant Order. Title shall pass as the time of payment.
9. Our right to vary these Terms
9.1 We amend these Terms from time to time.
9.2 Every time you place a successful bid that leads to an Order from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
9.3 We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements.
9.4 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Items or just the Items you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Items you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
10. Delivery and collection
10.1 Following receipt of payment for of an Order, we or our third party transport provider will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 16 for our responsibilities when this happens.
10.2 If no one is available at your address to take delivery, our courier will usually leave a note to say delivery can be re-scheduled by contacting them direct. If you fail to contact them to rearrange delivery or collection from their depot, the Items will be returned to our premises, in which case, please contact us to rearrange delivery. All Items returned to our premises will accrue storage charges in accordance with clause 12.2 and our reasonable costs of re-delivery.
10.3 Delivery of an Order shall be completed when we deliver the Items to the address you gave us. Should you require a different delivery address, a 10 USD administrative charge will be applied to your Order and you must notify us of the change immediately prior to, and no later than, payment of your Order.
10.4 You may collect an Order from our trading address (as set out in clause 1.1) in person upon presenting valid proof of identification. Under no circumstances can Items be collected by a person who is not the holder of the credit or debit card used to make payment (including, for example, a courier instructed by you). Please contact us by e-mail to arrange a suitable date and time, but in any case we cannot guarantee that you will not have to wait during peak or other busy times.
10.5 If you wish to change your delivery or collection requirements, we ask that you contact us by e-mail to greenappleauction@gmail.com. We cannot guarantee that your requested change will be made, but we will do what we reasonably can to assist you.
10.6 Some Items may be fragile (for example, widescreen TVs, liquids, china and painting) and we cannot deliver these to you. Collection of such Items must be made by you and you must make us aware of such arrangements in accordance with clause 10.4.
10.7 You own the Items once we have received payment in full, including all applicable delivery charges.
11. International delivery
11.1 We deliver to most countries ("International Delivery Destinations"). However there are restrictions on some Items for certain International Delivery Destinations, so please contact us by e-mail before ordering Items.
11.2 If you require Items to be delivered to one of the International Delivery Destinations:
11.2.1 Your Order must be paid for in full before we can provide you with a quotation for delivery; and
11.2.2 Your Order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
11.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.4 You must comply with all applicable laws and regulations of the country for which the Items are destined. We will not be liable or responsible if you break any such law.
12. Price of Items, delivery charges and storage charges
12.1 The price of Items will be:
12.1.1 The final highest bid placed by the close of the auction for that Item;
12.1.2 An additional buyer’s premium calculated at:
(a) %10 commision
(b There should be surcharge %2 per yearly if the payment cannot be complete in 15 days after auction closed. On the other hand, Buyer will be banned from all of our auctions if items cannot be buy with surcharge in 2 months.
12.1.3 The fees of our third party platform providers calculated at:
(a) With “Paypal and Bank Transfer”, 3.5% of the final highest bid;
(b) With “Credit Card”, %2 of the final highest bid.
12.2 The price of an Item excludes VAT, which will be added (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Items in full before the change in VAT takes effect.
12.5 If we mistakenly accept and process your Order where the price is an obvious and unmistakeable error, and could reasonably have been recognised by you as such, we may cancel your purchase and refund you any sums you have paid.
12.6 In the event that you suspect any Item you have collected or taken delivery of is a deliberate forgery, you must follow the process below;
12.6.1 You must notify us immediately of your suspicions and such notice must be received by us no later than 7 days after the auction sale;
12.6.2 Within 14 days of serving such notice, you must return the Item(s) to us with evidence capable of satisfying us that the Item(s) is a deliberate forgery. For the avoidance of doubt, the burden of proof will be on you to show the Item(s) is a forgery; and
12.6.3 If we are satisfied that the Item(s) is a forgery, we will rescind the sale and refund you the price paid for the Item(s), save that in the event you did not notify us of your suspicions in sufficient time for us to prevent payment for the Item(s) being passed to the vendor of the Item(s), we cannot refund you the price paid for the Item(s) and we shall have no further liability to you. We will nevertheless offer reasonable assistance to you in respect of any claim you wish to bring against the vendor of the Item(s).
13. How to pay
13.1 We offer a variety of ways to pay including most credit cards, bank transfer and online payment link for debit and credit cards.
13.2 Bank surcharges may apply to your chosen method of payment.
13.3 Payment for Items and all applicable delivery charges is in advance. You agree that we may charge the credit or debit card that you have registered with us in payment of any invoice that we issue to you (usually after 5pm on the second working day following the day of the auction sale).
16. Events outside our control
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 16.2.
16.2 An "Event Outside Our Control" means any act or even beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
16.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
16.3.1 We will contact you as soon as reasonably possible to notify you; and
16.3.2 Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Items to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17. Communications between us
17.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
17.2 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
17.3 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.
17.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
17.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
18. Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Turkish.
18.7 We both irrevocably agree that the courts of Turkey shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
